Refund policy
Last Updated: July 20, 2026
At Chrispifa, we value our customers and aim to provide a reliable shopping experience. This Return & Refund Policy explains our return eligibility, return process, shipping responsibilities, exchange process, and refund process.
This policy applies to purchases made through:
Website: www.chrispifa.com
1. Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- In the same condition as received
- With original tags attached
- In the original packaging, where applicable
- Accompanied by proof of purchase, such as an order number
Items that do not meet these requirements are not eligible for return.
2. How to Request a Return
To request a return, please contact us:
Email: hello@chrispifa.com
Please provide:
- Order number
- Email address used for the purchase
- Reason for the return request
After reviewing your request, our customer service team will provide return instructions.
Please do not send items back before receiving return instructions.
3. Return Shipping
Returns are accepted by mail only.
Customers are responsible for return shipping costs for standard returns, including:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Personal preference
If an item is defective, damaged, or incorrectly shipped due to our error, we will cover reasonable return shipping costs for eligible returns.
4. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 calendar days from the date of delivery.
Please include:
- Order number
- Photos showing the issue
- Photos of the packaging, if relevant
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
5. Non-Returnable Items
The following items are not eligible for return:
- Final sale items clearly marked as non-returnable before purchase
- Gift cards
- Customized or personalized items
- Hygiene-sensitive items identified as non-returnable on the product page before purchase
- Items that have been worn, washed, used, modified, or damaged by the customer
- Items without original tags
- Items that do not meet the return requirements stated in this policy
6. Exchanges
We offer exchanges for eligible items, subject to product availability.
Exchange requests must be submitted within 30 calendar days from the date the order is delivered.
To request an exchange, please contact:
Email: hello@chrispifa.com
Please provide:
- Order number
- Email address used for the purchase
- Reason for the exchange request
- Requested replacement size or color, if applicable
The item must be:
- Unworn and unused
- In the same condition as received
- With original tags attached
- In the original packaging, where applicable
Customers are responsible for return shipping costs for exchanges caused by:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Personal preference
If an exchange is required due to our error, we will cover reasonable return shipping costs.
7. Refund Process
Once we receive and inspect the returned item, we will confirm whether it meets the return requirements.
Refunds for eligible returns will be issued to the original payment method within 3–7 business days after the refund is approved.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Refunds are issued based on the amount actually paid for eligible returned items.
Original shipping charges are non-refundable for standard returns.
If the return is caused by our error, including defective, damaged, or incorrectly shipped items, eligible original shipping charges will be refunded.
8. Restocking Fee
Chrispifa does not charge restocking fees for eligible returns.
9. Return Address
Returns and exchanges are accepted by mail only.
The return address and shipping instructions will be provided by our customer service team after your return or exchange request has been reviewed.
10. Contact Information
Brand Name: Chrispifa
Website:
Email:
Phone:
+1 917-621-5667
Business Contact Address:
1606 Bell Cir
Tupelo, MS 38804
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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